Last Updated: January 2024
Refund Policy
Our refund policy is designed to protect both our customers and our business. Please read carefully before making a purchase.
Eligibility for Refunds
Refunds are available under the following conditions:
- Returns within 30 days of delivery for unused items in original packaging
- Defective or damaged products upon receipt
- Incorrect items shipped
- Overpayments or duplicate charges
- Cancelled orders before shipment
Refund Process
How we handle refunds:
- Contact support@cryptostore.com with your order number and reason
- We review requests within 2-3 business days
- Approved refunds processed within 5-10 business days
- Return shipping costs are customer's responsibility unless item is defective
- Restocking fee of 10% may apply for non-defective returns
Cryptocurrency Refunds
Special considerations for crypto payments:
- Refunds issued in the same cryptocurrency as original payment
- Amount based on original USD value to account for volatility
- Network fees deducted from refund amount
- Transactions are irreversible - no refunds for completed blockchain transfers to wrong addresses
- Exchange rate locked at time of refund processing
Warning: Cryptocurrency transactions are irreversible. Double-check wallet addresses before sending.
Limitations and Exclusions
- No refunds for digital products or custom items
- No refunds for cryptocurrency price fluctuations
- No refunds for used or opened items (except defects)
- We reserve the right to deny refund requests
- Refunds may be issued as store credit at our discretion
Contact Us
For refund requests or questions:
support@cryptostore.com
We respond to refund inquiries within 48 hours.